Effective date: 22 August 2026
Clear Pharmacy (“Clear Pharmacy”, “we”, “us” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit clearpharmacy.com.kw, create an account, place an order, contact us or otherwise use our services in Kuwait.
1. Information We Collect
- Identity and contact information: name, email address, telephone number, billing address and delivery address.
- Account information: login details, account preferences and saved addresses.
- Order information: products ordered, quantities, prices, delivery instructions, order history, returns and customer-service communications.
- Payment information: payment method, payment status and transaction reference. Card and KNET credentials are processed by the relevant payment provider and are not stored by Clear Pharmacy in full.
- Health-related information: information you voluntarily provide when asking a pharmacy-related question or submitting information necessary to fulfil a lawful order. Please provide only information that is necessary.
- Technical information: IP address, browser and device type, operating system, pages viewed, referring pages, cookie identifiers and security logs.
- Marketing information: newsletter preferences and interactions with promotional communications, where applicable.
2. How We Use Your Information
- To create and manage your account.
- To process, verify, deliver and support orders.
- To process payments, refunds and fraud-prevention checks.
- To communicate about orders, delivery, product availability and customer-service requests.
- To comply with pharmacy, health, consumer-protection, accounting and other legal obligations in Kuwait.
- To secure, maintain and improve the website and customer experience.
- To send marketing communications only where permitted and to honour opt-out requests.
3. Legal and Operational Grounds
We process personal information where necessary to provide requested products and services, fulfil our contractual and legal obligations, protect our legitimate business and security interests, or where you have provided consent.
4. Payments
Payments may be processed by third-party payment providers supporting methods such as KNET, payment cards, Apple Pay or other methods displayed at checkout. Those providers process payment data under their own privacy and security terms. We receive only the transaction information required to confirm and manage your order.
5. When We Share Information
We may share information only as reasonably necessary with payment processors, delivery and logistics providers, website hosting and technology providers, analytics and security providers, professional advisers, and government or regulatory authorities where required by law. Service providers are expected to use information only for the service they provide to us and to protect it appropriately. We do not sell customers’ personal information.
6. Cookies and Similar Technologies
We use essential cookies for the shopping cart, checkout, account login, language selection, security and site functionality. We may also use analytics or preference cookies to understand and improve website performance. You can control non-essential cookies through available consent tools or browser settings, but disabling essential cookies may prevent parts of the website from working correctly.
7. Data Retention
We retain personal information only for as long as necessary to fulfil orders, maintain accounts, handle disputes, prevent fraud and meet applicable legal, tax, accounting, pharmacy and regulatory requirements. Retention periods vary according to the type of information and the purpose for which it is held.
8. Security
We use reasonable administrative, technical and organisational safeguards designed to protect personal information. No online service is completely secure, and customers should protect their passwords and notify us promptly of suspected unauthorised account activity.
9. Your Choices and Rights
You may request access to, correction of or deletion of personal information we hold about you, subject to information we must retain for legal, regulatory, security or transactional purposes. You may update certain account information through your account and may unsubscribe from marketing communications at any time.
10. Children
Our online store is intended for adults. A parent or legal guardian should supervise purchases made for a child. We do not knowingly collect personal information directly from children without appropriate authorisation.
11. Third-Party Links and Services
The website may link to third-party websites or services. Their privacy practices are governed by their own policies, and Clear Pharmacy is not responsible for those practices.
12. Changes to This Policy
We may update this Privacy Policy when our services, technology or legal obligations change. The revised policy will be posted on this page with an updated effective date.
13. Contact Us
For privacy questions or requests, contact Clear Pharmacy at Info@clearpharmacy.com.kw or +965 22070022. Address: Salmiya, Block 7, Street 59, Building 2662, Costa Tower, Kuwait.